1.1 Orders may be cancelled anytime before dispatch through the customer portal or by contacting support@compostible.com.
1.2 Once an order is shipped, cancellation is not permitted; customers may instead request a refund as per Section 3.
1.3 Damaged or defective products must be reported within 3 business days of delivery to be eligible for a refund.
2.1 COMPOSTIBLE reserves the right to cancel orders prior to dispatch in cases including but not limited to:
a) Stock unavailability
b) Pricing or listing errors
c) Payment failure
d) Suspicious or fraudulent activity
e) Regulatory or compliance issues
2.2 A full refund shall be processed within 7 business days of such cancellation.
2.3 COMPOSTIBLE’s maximum liability shall be limited to the refund amount paid by the customer. No indirect, incidental, or consequential claims shall be entertained.
3.1 Returns are generally not accepted.
3.2 Refunds are applicable only if the delivered products are verified as:
a) Damaged
b) Defective
c) Wrongly delivered
d) Materially non-compliant with declared specifications
3.3 Approved refunds will be processed to the original payment method within 7–10 business days.
3.4 If an item is missing from a delivered order, COMPOSTIBLE will investigate and, if verified, may issue a partial refund or store credit at its discretion.
4.1 Opened or partially used products.
4.2 Products damaged due to customer misuse, negligence, improper storage, or tampering.
4.3 Customized products or bulk B2B orders, unless proven defective.
5.1 Refund details, including amount, refund mode, and transaction reference (ARN/UTR), will be communicated via email or SMS.
